• Tanya Shaffer, Administrator

    Tanya was raised in Oregon and is a proud mother of three beautiful children. She brings over 18 years of diverse experience in caregiving, memory care, and I/DD support, Tanya has worked as a DSP in group homes, managed care teams, and provided care in both facility and in-home settings.

    Tanya is excited to bring her expertise and dedication to New Outlook Home care, supporting both clients and caregivers. Outside of work, she enjoys music, camping, paddleboarding, hiking, and exploring the outdoors.

  • Jessica Dill, Lead Caregiver

    Jessica comes to New Outlook with over 20 years of experience with caring for elderly and developmentally disabled people. Some of her focus of care has been in cognitive impairment, hospice, wound care, incontinence care, medication administration, and as a lead caregiver both in facilities and in-home care.

    She considers her work to be her true calling and being the lead caregiver enables her to use that experience teaching and training other caregivers in the joys of caring. In addition to supporting other caregivers, she assists the office staff in being a liason.

    When not at work she spends time with her husband and three boys.

  • Terra Bennett, Scheduler

    Terra brings over 4 years of experience in scheduling, with a strong background in both hands-on coordination and leadership roles. She has successfully managed hundreds of clients and honed her customer service skills over twelve years. Her dedication to problem-solving makes her a valuable part of the New Outlook Home Care team.

    When she’s not in the office scheduling, Terra enjoys reading, playing video games, and spending time with her partner and their two cats. She’s thrilled to bring her expertise and enthusiasm to New Outlook and looks forward to making a difference every day!

  • Rain Lilly, Office Coordinator

    Rain brings valuable front office and leadership experience to the New Outlook Home Care team. She previously worked as a front desk and front office supervisor at a chiropractic office, where she developed strong organizational and client service skills. Rain also spent four years as a personal caregiver for her grandmother, an experience that gave her a deep understanding of the compassion, patience, and dedication caregivers bring to their work every day.

    Outside of the office, Rain enjoys taking her chocolate lab, Elenore, on hikes, collecting rocks along the beach, and spending time being creative with art projects. She also loves hosting game nights and craft nights with friends. A self-described passionate nerd, wanderer, and wonderer, Rain is excited to bring her energy, creativity, and heart for people to the New Outlook team.

  • Marissa Juroe, On-Call Agent

    Marissa graduated with her Bachelor of Science in Nursing from Western Carolina University in 2020. Since then, she has dedicated her career to caring for pediatric patients across a variety of specialties, gaining valuable experience in both hospital and outpatient settings. She is passionate about working with patients of all ages and is committed to providing compassionate, high-quality care to everyone she serves.

    Outside of work, Marissa enjoys spending time with her husband and baby girl. She loves reading, going to the beach, and taking walks with their dog, Gus.